FAQ - Praxis AI

What is a digital twin?

A digital twin is an AI-powered virtual assistant that learns and adapts to your specific needs, context, and goals. It understands your unique preferences, working style, and objectives to provide personalized support.Whether you’re a student seeking customized tutoring, a teacher managing classroom activities, or a business professional handling complex projects, your digital twin continuously learns from interactions to become more effective over time. Each digital twin is unique, evolving to match your communication style and helping you achieve better outcomes in learning, productivity, and decision-making.

Is my data secure?

Yes, Praxis AI maintains enterprise-grade security with SOC 2 compliance and bank-level encryption.Your data is protected through end-to-end encryption for all transmission and storage, role-based access controls ensuring only authorized users can access specific information, and multi-tenant architecture with isolated environments for each organization.We maintain compliance with educational standards like FERPA and COPPA while providing comprehensive data governance tools for all users. Our IP Vault technology keeps your proprietary content secure while enabling AI training, and we conduct regular security audits and penetration testing to ensure your information remains protected.

What is middleware?

Middleware is the secure bridge that connects your existing systems with Praxis AI without compromising data security. It acts as a protective layer that integrates seamlessly with your current tools—whether that’s learning management systems, business software, or databases—while maintaining data sovereignty by keeping sensitive information in your environment. Middleware enables real-time synchronization without exposing internal systems and provides audit trails for all data interactions. This allows you to leverage AI capabilities while working within your familiar ecosystem of tools and maintaining security boundaries.

Why should I enable location settings?

Location settings enhance your digital twin’s contextual awareness and functionality by providing relevant, proximity-based information and resources. Location data also enables emergency features like safety notifications and emergency response coordination. Your location data is encrypted and used only to improve your experience with personalized recommendations for content, events, and resources. You can disable this feature at any time while maintaining full platform functionality.

How to add credits?

Credits power advanced AI features and extended usage. Individual users can purchase credits through the platform billing section with multiple payment options including credit card, ACH, and wire transfer, or choose subscription plans with included credit allowances. Organizations can manage credits through admin dashboards with automatic billing integration, institutional billing through purchase orders, and volume discounts for larger deployments. Enterprise agreements offer custom credit allocations with usage-based pricing and predictable monthly caps. Educational institutions may also access grant funding assistance to support their AI initiatives.

What is an instance?

An instance is your organization’s dedicated digital twin environment that combines both the intelligent AI capabilities and administrative controls needed for enterprise deployment. It includes your organization’s customized AI environment (reflecting your branding, processes, and workflows) plus comprehensive admin controls for user management, security policies, permissions, billing, and governance. Essentially, it’s both the organizational digital twin and the control panel to manage it safely and effectively across your organization.

Who should I contact if I have questions?

For any questions or support needs, please contact our team at humans@praxis-ai.com. Our support team is ready to assist you with technical issues, account questions, implementation guidance, and any other inquiries you may have about the Praxis AI platform.

How accurate is the information my digital twin provides?

Your Praxis AI digital twin maintains high accuracy through its structured source hierarchy and verification systems. The platform prioritizes your uploaded organizational content as the primary source, integrating it with user preferences, knowledge bases, and real-time web data when necessary.Core Accuracy Features:

Source verification and validation processes
Complete citation system for transparency
No-fabrication policy ensuring honest responses
Real-time fact-checking capabilities
Content prioritization based on your expertise Accuracy improves with quality content uploads, specific user queries, and regular knowledge base updates. The system clearly indicates when additional verification may be needed, allowing you to make informed decisions about the information provided.

How many Twins and Assistants can I have?

Your account can subscribe to multiple Digital Twins (instances). In each instance, your account has a specific role and a set of entitlements. These entitlements determine what actions you’re authorized to perform within that particular instance. If your account isn’t associated with any specific instance, it’s considered your personal account.