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Your Digital Twin is the assistant you talk to. Twin Memory is what it remembers between those conversations, so you don’t have to repeat yourself. Twin Memory has two parts:

Long-term Memory

Things your twin notices and keeps on its own, from your conversations

Shared Memory

Information everyone using the same twin can draw on
Twin Memory is additional. Your User Memory and Shared Memory keep working exactly as before — nothing you have saved goes away, and nothing you already do changes.

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Long-term Memory — what your twin keeps on its own

Most assistants forget everything the moment a conversation ends. With Long-term Memory switched on, yours doesn’t: when something in a conversation genuinely changes how it should help you later, it keeps that. You don’t have to ask. There’s no “save this” button to remember to press. If you do ask — “remember that I prefer metric units” — it saves that too, and confirms it. Most exchanges leave nothing behind. It keeps what matters, not a transcript.

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You always see what it remembered and what it saved

Whenever an exchange touches your twin’s long-term memory, a single Memory row appears under the answer, in the same expandable style as the Search Results row. Open it to see every memory involved, each tagged with what happened to it:
  • Recalled — a memory your twin brought back to shape this answer, with how it was found.
  • Saved — something new it kept from this exchange.
  • Updated — an existing memory it revised.
  • Forgotten — a memory it removed.
Click a memory to read exactly what was kept. If you ask for something to be kept confidential — or your twin judges it so on its own — the row lists the memory without showing the content, and you have to click Reveal to see it. Saying so yourself always counts: if you call something confidential, private, or secret, your twin treats it that way regardless of how it would have classified it. It will use the memory when your question genuinely calls for it, and won’t bring it up unprompted in unrelated conversation. A memory you have since deleted says so rather than showing stale content. Your administrator can hide the Recalled memories for a quieter transcript (Display Memory Details); memories keep working either way, and anything your twin saves, updates or forgets always stays visible in the row.

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Managing what it remembers

Everything lives in Settings → Memory (new interface) or Manage Memory… → Long-term Memory (classic interface, from the action menu’s Knowledge submenu), where you can:
  • Browse and search everything your twin has stored
  • Correct anything it got wrong or worded badly
  • Export the whole lot as a file, including anything confidential
  • Delete any memory permanently
Deleting is permanent. A deleted memory is gone and cannot be restored. If you want it back, tell your twin again.

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Shared Memory — what your organization shares

The second half of Twin Memory is the information everyone using the same Digital Twin can draw on: opening hours, policies, key contacts, anything the whole team benefits from. This works exactly as it always has — see Shared Memory for the full picture.

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Availability

Long-term Memory is switched on per Digital Twin by whoever administers it. Some organizations enable it for everyone (the default once it is switched on: every member, with Long-term Memory as the default mode), some narrow it to administrators, and some leave it off entirely. If you don’t see a Long-term Memory section under Settings → Memory (or a Long-term Memory tab in Manage Memory…), it isn’t enabled for you. It is available in both interfaces. Platform administrators can switch it on for a twin without leaving the conversation: the Knowledge submenu of the classic action menu, and the Memory section of the new interface’s + menu, carry an Enable Long-term Memory toggle; the classic submenu’s summary line shows whether it is currently on. Digital Twin administrators see the same toggle in both places, but it stays greyed out for them — the full settings live in Instance Settings → Knowledge → Long-term Memory. Where it is available, you can still choose for yourself. Settings → Memory (or Manage Memory… → Long-term Memory) lets you pick whether your twin builds long-term memories on its own, or sticks to only the facts you save by hand.
Turning it off doesn’t delete anything. Your existing memories stay, and stay manageable in Settings — your twin just stops adding new ones on its own.

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How it compares

See How Memory Handles Your Data for what is stored, who can see it, and how to remove it.