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Introduction

The app keeps its options in two places:
  • Settings: tap ☰, then the gear at the bottom of the drawer. Tap Done to return to your chat.
  • Your account: tap your initials at the top right of the chat screen.

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Settings

Sign Out is at the bottom.

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Conversation Preferences

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Notifications

Push notifications aren’t available yet. You can already set your preferences for when they arrive: New Responses, Credit Alerts, File Processing and Announcements.

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Appearance

Tap Appearance to switch between Dark and Light. The app follows your phone’s setting the first time, then remembers your choice.

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Your account

Tap your initials at the top right of the chat screen.
Forgot your password? Use Forgot Password? on the web sign-in page at pria.praxislxp.com, then sign in to the app with the new one.

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Add credits

Tap your initials, then Add Credits.
1

Check who you're buying for

The card at the top shows Buying for (your Personal Account or a Digital Twin) and its current balance. Digital Twin admins who can manage the twin’s settings can switch between Personal and the Digital Twin, when the twin allows credit purchases.
2

Choose a package

Each package shows its price, the number of credits and your new balance. Praxis Unified Credits never expire. Tap Buy.
3

Pay

Enter your card details in the secure Stripe payment form and confirm. The app shows Credits added with your new balance. Occasionally the credits take a moment longer to appear.
See Credits for how credits work.

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Help and support

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Help Center

Help Center links to the most useful pages of this documentation: getting started, the User Guide, the FAQ, Files and IP Vault, voice conversations and contacting support. Each opens in your phone’s browser.

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Contact Support

Send a message to the Praxis AI team without leaving the app:
1

Open Contact Support

Settings → Contact Support.
2

Describe the problem

Fill in Subject (what you need help with) and What happened? (what you were trying to do and what happened, at least 10 characters).
3

Choose whether to include diagnostics

Include diagnostic details is on by default. It adds the app version, your phone’s system, your account and the Digital Twin you’re using, which helps the team find the problem faster. Turn it off if you’d rather not send them.
4

Send

Tap Send Request. The app confirms Support request sent.
You can also email humans@praxis-ai.com.

Getting Around

The chat screen, the drawer and your Digital Twins.

Admin Tools on Mobile

Manage a Digital Twin from your phone.

Credits

How Praxis Unified Credits work.

Contact Support

Other ways to reach the Praxis AI team.